We are so disappointed.
We had our cake tasting at Rolf’s. Our cake is, in a sense, complimentary, as it is included in our hotel package. Here’s what happened:
Despite having an appointment, arriving at the proper time and being quickly attended to, we spent most of the time at Rolf’s by ourselves and away from any employee and unable to ask questions.
We were quickly seated and shown a book of cake designs. None of the designs really struck our fancy, so we started to inquire about custom cake designs. Most of our questions were greeted with a response of “no”. After much prying, Rolf’s reluctantly acknowledged they might be able to create a custom cake; it seemed they really had no desire to help us get the cake we really wanted.
After our lackluster “design session”, our consultant, Joanne, left to get cake and filling samples for us. She dropped off the samples and quickly explained the four cake flavors in front of us. She mentioned that we had the choice of several more flavors, but that these are not available for tasting. We both found this very upsetting. If they only wanted to prepare four types of cake, shouldn’t we at least be able to choose the flavors? It’s impossible to choose the flavor of cake you want if you are unable to try it. It’s also hard to ask questions when no one is there to ask.
Then, Joanne left the room for several minutes to get us our beverages. While she was gone, we started tasting. We were trying to find our preferred combination of cake and filling flavor. When Joanne returned, she was upset we had started on fillings without deciding on cake. We were quite surprised to be chastised for mixing and matching. How were we supposed to decide what we wanted if we couldn’t mix them? Regardless of Joanne’s opinion of how a cake tasting should be run– which is different from any cake tasting that we have ever been to– we are the customers. We should be able to mix the frosting and fillings with the cake.
After explaining that they prefer to separate the two, Joanne explained the filling and frosting options and quickly left. Again, she was unavailable for questions. After several minutes, Joanne returned to record our selections and to wrap up the tasting.
All in all, we spent about 20 cold minutes at Rolf’s. After spending one and half hours with the baker when doing the tasting for our groom’s cake, we found this extremely disappointing. The reluctance to help us customize the cake, the lack of cake flavors at the tasting, the lack of availability for questioning and the generally rude demeanor of our consultant really left us with no confidence in Rolf’s. In addition, the cake and frosting were mediocre. We are really disappointed with the experience.
In fact, we’re torn with what to do next. Rolf’s is the Allegro’s preferred vendor, but we have little to no confidence in them and are having trouble booking anything with them. However, to go another route would see the wedding cake part of our package with the Allegro go unused.
What would you do?
a) Suck it up and use Rolf’s. It’s free.
b) Find a new fabulous bakery and bring in our own cake.