Did you see Sunday’s article in the Chicago Tribune about the couple who wrote in to “What’s Your Problem?” Linda and Roman Salazar held their wedding at Metropolis Ballroom of Arlington Heights. Their 5 tier cake fell to the ground when the cake was being moved. While upsetting, the couple didn’t get mad until they saw that the banquet hall decided to serve the cake against the couple wishes.
I totally agree with the bride. The cake falling to the ground was an accident. Serving the cake against the bride’s wishes was wrong. She is the customer. What do you think? More importantly, do you know of anyone getting married here?
Since newspaper links expire, I saved the article as a Google document for you to read below.
One thought on “Poor Customer Service”
I felt so bad for this couple when I heard about this (her sister posted on The Knot)! What awful business practices this venue has.